The 'My Account' section of the mcsnet.ca website will allow you to:
Your login for 'my account' (normally it will be firstname.lastname@example.org) was setup at the time of installation, and will likely be written on your contract. If you have lost or forgotten your login information, please call our toll-free 24 hour support (1-866-390-3928) to retrieve this information or to initiate a password reset.
Some functions in the my account page may be limited when viewing through Internet Explorer, please use Firefox or Chrome instead to ensure full functionality.
Usage is found in the 'My Services' area. If you click on the the usage amount, you will view a monthly calendar view of the Internet traffic usage.
If you do not have a services tab, then you did not login as the admin account for your connection. Your admin account will be printed on your contract from the time of installation. If you cannot find your email or password, please call support 1-866-390-3928 for assistance.
Some functions in the my account page may be limited when viewing through Internet Explorer 10, please use Firefox instead to ensure full functionality.Image of Service in 'My Account'
Image of Calendar View after clicking on Usage amount
Image of Daily Graph after clicking on Day in Calendar
Previous invoices are found in the 'Documents' tab. These are pdf documents that reflect previous billing cycles.
If you do not have a Documents tab, then you may not be logged in as your admin account. Your admin account will be printed on your contract from the time of installation. If you cannot find this, please call support 1-866-390-3928 for assistance.
Change password for email currently logged in as is under the change password section
You can also change the password for any emails associated with your account using your administrative login
Use the 'Change Password' tab to change the password you use for the admin account that you are currently using in here.
You can also use the 'Forgot your password?' link on the 'My Account' login page if you have the admin account setup as an email account. After clicking on the 'Forgot your password?' link, key in your email address that you have setup to use as an admin account. This will initiate an email to you, where following the provided link will allow you to enter a new password for this account.
If you are changing the device that you have connected to the Internet, you may get a 'registration page.' This page should appear when you try to open a page on the Internet.
Leaving 'Yes' selected and logging in with your admin account credentials will allow the Internet to send a proper IP address to your new device. After performing this task, it is usually necessary to reboot the new device to allow it to retreive the new address it has been assigned. To reboot a router, simply unplug the power connection from the back of the device so the lights go off on the front, and then plug the power back in - allow 1 minute for it to boot up.
You can also manually edit the registered MAC address associated with the IP address. To edit this address, click the edit icon to the left of the IP address field and enter the MAC of your device.
More information about registration can be found in the support registration information page.