My Account
Webmail
The 'My Account' section of the mcsnet.ca website will allow you to:
Your account to login here (username@mcsnet.ca) was setup at the time of installation, and will be written on your contract. If you have forgotten your password, you can click the forgot password link to receive an email to reset the password for yourself. [Customers using email@hmsinet.ca can simply use email@mcsnet.ca for this screen] If you do not have this address configured for email, please call our toll-free 24 hour support (1-866-390-3928) to initiate a password reset.
Usage is found in the 'My Services' tab on the Router line. If you click on the underlined values here, you will view a monthly calendar view of the Internet traffic usage.
If you do not have a services tab, then you did not login as the admin account for your connection. Your admin account will be printed on your contract from the time of installation; if you cannot find this, please call support 1-866-390-3928 for assistance.
Previous invoices are found in the 'Documents' tab. These are pdf documents that reflect previous billing cycles.
If you do not have a Documents tab, then you may not be logged in as your admin account. Your admin account will be printed on your contract from the time of installation; if you cannot find this, please call support 1-866-390-3928 for assistance.
Changing passwords for other email accounts can be performed in the 'My Services' tab. Simply click on the edit service options icon to the left of the email account you wish to change the password.
If you do not have a services tab, then you did not login as the admin account for your connection. Your admin account will be printed on your contract from the time of installation; if you cannot find this, please call support 1-866-390-3928 for assistance.
Use the 'Change Password' tab to change the password you use for the admin account that you are currently using in here.
You can also use the 'Forgot your password?' link on the 'My Account' login page if you have the admin account setup as an email account. After clicking on the 'Forgot your password?' link, key in your email address that you have setup to use as an admin account. This will initiate an email to you, where following the provided link will allow you to enter a new password for this account.
Registering a new deviceIf you are changing the device that you have connected to the Internet, you may get a 'registration page.' This page should appear when you try to open a page on the Internet.
Leaving 'Yes' selected and logging in with your admin account credentials will allow the Internet to send a proper IP address to your new device. After perfroming this task, it is usually necessary to reboot the new device to allow it to retreive the new address it has been assigned. To reboot a router, simply unplug the power connection from the back of the device so the lights go off on the front, and then plug the power back in - allow 1 minute for it to boot up.
You can also manually edit the registered MAC address associated with the IP address. To edit this address, click the edit icon to the left of the IP address field and enter the MAC of your device.
